At Four Sevens Company, your satisfaction means everything to us. We’re a small, family-owned business based in Calgary, Alberta, and we stand behind the quality of every product we make.
All purchases are backed by our 30-day satisfaction guarantee.
If you need to start a return, please contact us at support@foursevenscompany.com.
Once your return is approved, we’ll send detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or if you received the wrong product. We’ll evaluate the issue and make it right as quickly as possible.
For health and safety reasons, certain items cannot be returned. This includes opened or used skincare products, final sale items, and gift cards.
If you’re unsure whether your order qualifies, please reach out to our support team.
After we receive and inspect your return, we’ll notify you whether a refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@foursevenscompany.com.
We’re happy to offer a one-time free exchange to ensure you’re satisfied with your purchase. If the replacement item is unavailable, we’ll issue a refund or store credit under our 30-day satisfaction policy.
Orders can be cancelled within 24 hours of being placed.
Cancellations requested after this period may be subject to a 10% transaction fee to cover processing costs.
Once your order has been shipped, it can no longer be cancelled.
If a package is returned to us due to an incorrect or incomplete shipping address, or because it was not claimed from the post office, the customer will be responsible for reshipping costs.
A 15% restocking fee may apply to cover handling and processing.
Please double-check your shipping details before placing your order to avoid any delivery delays.
Shipping costs are non-refundable as part of our return policy.
We aim to keep all information on our website and materials as accurate and up-to-date as possible. However, policies may be updated from time to time. The version published here will always reflect our most current standards.